Please contact our Client Relations department (1.888.703.5765) to discuss further. Prior approval is required, and some exceptions may be granted.
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Frequently Asked Questions
How do I change my banking information? What are my end of lease options? How can I provide a copy of my insurance?
Canadian Dealer Lease Services Inc. is committed to creating an accessible online environment for all visitors to its Website. If you have any questions or comments regarding the accessibility of our Website, contact: hr@cdlsi.com
Below are three options for submitting your insurance documents and what you need.
In order to update your account we need a copy of the full insurance policy outlining all coverages and requirements. For information on our requirements, please see our FAQs about insurance. The wallet-sized slips are not sufficient.
With insurance tracking letter
If you have received an insurance tracking letter from Van Wagenen (a.k.a. Insurance Service Center), you can upload them directly through their portal. This method is the fastest.
You will need:
- The reference number located at the top right of the insurance tracking letter.
- A digital and legible copy of the full insurance policy outlining coverages and requirements ready to upload, not the wallet-sized slip.
Sample Insurance Letter
By email
If you have NOT received an insurance tracking letter from Van Wagenen (a.k.a. Insurance Service Center), you can email your documents to insurance@cdlsi.com
You will need:
- A digital and legible copy of the full insurance policy outlining coverages and requirements ready to attach, not the wallet-sized slip.
By mail
You may submit your documents by mail to
Canadian Dealer Lease Services Inc.
PO Box 8138, Station “T”, Ottawa, ON K1G 4K4
You will need:
- A legible copy of the full insurance policy outlining coverages and requirements, not the wallet-sized slip.