You may contact our office to advise us if your leased vehicle has been stolen or deemed a total loss however, it is also important that the insurance company contact our office to initiate the total loss claim with us. Once the claim is initiated with our office, we will work directly with the insurance company to settle the total loss claim. We ask that you or your insurance provider inform us as soon as possible. We will work diligently with your insurance provider to resolve the matter. Please note that the pre-authorized payments will continue to be withdrawn until a settlement has been received.
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Frequently Asked Questions
How do I change my banking information? What are my end of lease options? How can I provide a copy of my insurance?
Canadian Dealer Lease Services Inc. is committed to creating an accessible online environment for all visitors to its Website. If you have any questions or comments regarding the accessibility of our Website, contact: hr@cdlsi.com
Below are three options for submitting your insurance documents and what you need.
In order to update your account we need a copy of the full insurance policy outlining all coverages and requirements. For information on our requirements, please see our FAQs about insurance. The wallet-sized slips are not sufficient.
With insurance tracking letter
If you have received an insurance tracking letter from Van Wagenen (a.k.a. Insurance Service Center), you can upload them directly through their portal. This method is the fastest.
You will need:
- The reference number located at the top right of the insurance tracking letter.
- A digital and legible copy of the full insurance policy outlining coverages and requirements ready to upload, not the wallet-sized slip.
Sample Insurance Letter
By email
If you have NOT received an insurance tracking letter from Van Wagenen (a.k.a. Insurance Service Center), you can email your documents to insurance@cdlsi.com
You will need:
- A digital and legible copy of the full insurance policy outlining coverages and requirements ready to attach, not the wallet-sized slip.
By mail
You may submit your documents by mail to
Canadian Dealer Lease Services Inc.
PO Box 8138, Station “T”, Ottawa, ON K1G 4K4
You will need:
- A legible copy of the full insurance policy outlining coverages and requirements, not the wallet-sized slip.