You may contact our office to advise us if your leased vehicle has been stolen or deemed a total loss however, it is also important that the insurance company contact our office to initiate the total loss claim with us. Once the claim is initiated with our office, we will work directly with the insurance company to settle the total loss claim. We ask that you or your insurance provider inform us as soon as possible. We will work diligently with your insurance provider to resolve the matter. Please note that the pre-authorized payments will continue to be withdrawn until a settlement has been received.